Cloud PBX Migration Case Study for a Durban Business

ITC Systems migrated a Durban distribution and services business from legacy telephony to a managed cloud PBX. The hosted phone system combined existing business numbers, extension management, call routing and mobile applications. The project gave office and mobile employees a centrally managed business VoIP platform with greater flexibility for remote calling.

Location: Durban, KwaZulu-Natal

Agreement: Full Managed SLA

Status: Continuous 24/7 Monitoring

CLIENT PROFILE

Distribution services business • Durban, KwaZulu-Natal

ENVIRONMENT

Office extensions, existing business numbers and mobile employees

The Challenge

The legacy telephone system was difficult to administer and offered limited support for employees away from the office. Telecommunications spending was also difficult to predict.

The ITC Systems Solution

ITC Systems configured a cloud-hosted PBX, retained existing telephone numbers through number porting, and set up extensions, an interactive voice response menu and call routing. Mobile applications enabled employees to use business calling features away from their desks.

Project Outcome

The business gained a central platform for managing extensions and routing incoming calls. Mobile calling reduced dependence on desk phones, and the hosted model made future extension changes easier to manage.

Technical Scope Implemented

Full Number Porting (Kept Existing Numbers)

Interactive Voice Response (IVR) & Routing

Mobile Softphone Apps for Remote Staff

Uncapped Call Tiers & Predictable Billing

Ready to modernize your business telephone system?

Learn about our cloud PBX features, mobile softphones, and crystal-clear business VoIP calling.

Frequently asked questions

Can a business keep its existing telephone numbers?

Often yes, subject to number eligibility and provider processes. Existing numbers were retained in the project described here.

Are extensions the same as simultaneous calls?

No. Extensions identify users or destinations. Concurrent call capacity determines how many calls the system can handle at once and must match demand.

What does remote calling require?

Employees need a supported application or device, suitable internet access and authorised credentials. Call quality depends on connectivity and configuration.

Plan your next step

Planning to replace an ageing phone system? ITC Systems can review your business VoIP, number porting and remote calling requirements in Durban and KwaZulu-Natal.

Fast Response SLA

Umhlanga Head Office Support

Tailored Month-to-Month or Annual Agreements