PAIA Manual
Prepared in accordance with Section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA) and the Protection of Personal Information Act 4 of 2013 (POPIA).
Introduction
ITC Systems is a private body providing Managed ICT Services, Connectivity, Cloud Solutions, Cyber Security, and Telecom Infrastructure in South Africa. This manual outlines the procedures to request access to records held by ITC Systems pursuant to PAIA.
2. Contact Details of the Private Body (Section 51(1)(a))
Name of Entity: ITC Systems
Head Office Address: 2 Ncondo Place, Umhlanga, KwaZulu-Natal, 4320
Telephone Number: 031 001 7028
Email Address: [email protected]
Information Officer: Head of Information / Managing Director
3. Guide on How to Use PAIA (Section 51(1)(b))
The Information Regulator has published an official guide containing information required by any person wishing to exercise any right contemplated in PAIA. This guide is available in all official languages on the Information Regulator’s website: https://inforegulator.org.za
4. Records Automatically Available (Section 51(1)(c))
The following information is available on our website without a formal PAIA request:
Service descriptions and capabilities
Published Privacy Policy, Terms of Service, and PAIA Manual
Marketing brochures and publicly accessible software documentation
5. Records Held in Accordance with Other Legislation (Section 51(1)(d))
Where applicable, ITC Systems retains records in terms of the following legislation:
Basic Conditions of Employment Act 75 of 1997
Companies Act 71 of 2008
Compensation for Occupational Injuries and Diseases Act 130 of 1993
Protection of Personal Information Act 4 of 2013
Tax Administration Act 28 of 2011 & Value Added Tax Act 89 of 1991
6. Description of Records Available (Section 51(1)(e))
ITC Systems holds records in the following categories:
Company Records: Founding documents, statutory registers, policy documents.
Financial & Commercial: Audited statements, invoices, vendor contracts, banking records.
Client & Service Data: Service Level Agreements (SLAs), network topologies, ticket logs, contact lists.
Human Resources: Employment contracts, internal HR policies, training records.
7. Form of Request
To request access to a record, the requester must:
Complete the prescribed Form 2 (PAIA Request Form) available on the Information Regulator’s portal or upon request from our Information Officer.
Submit the form together with proof of payment of the prescribed PAIA request fee to [email protected].
Provide sufficient details to enable the Information Officer to identify the record and the requester.